Terms & Conditions

Last Updated: January 2026

1Acceptance of Terms

Welcome to Villa Imperial. These Terms and Conditions ("Terms") govern your use of our website (www.villaimperial.com) and the booking and use of our accommodation and related services.

By accessing our website, making a booking, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

2Eligibility

• You must be at least 18 years of age to make a booking or use our services.
• By making a booking, you confirm that you have the legal authority to enter into this agreement.
• You are responsible for ensuring that all persons included in your booking comply with these Terms.
• You must provide accurate and complete information during the booking process.

3Bookings and Reservations

3.1 Making a Booking

• All bookings are subject to availability and confirmation by Villa Imperial.
• A booking is confirmed only when you receive a confirmation email/message with a booking reference number.
• You must provide valid identification (NIC/Passport) at the time of check-in.
• The person making the booking must be one of the guests staying at the property.

3.2 Booking Information

• You are responsible for providing accurate booking details including dates, times, number of guests, and contact information.
• Any errors in booking information should be reported immediately.
• We reserve the right to cancel bookings made with fraudulent or incorrect information.

3.3 Cancellations and Modifications

Please refer to our Refund Policy for detailed information on cancellations, modifications, and refunds.

4Payments

4.1 Pricing

• All prices are quoted in Sri Lankan Rupees (LKR) unless otherwise stated.
• Prices are subject to change without prior notice, but confirmed bookings will be honored at the quoted price.
• Additional services or facilities may incur extra charges.

4.2 Payment Methods

• We accept payments via credit/debit cards (Visa, MasterCard), bank transfers, and cash.
• Online payments are processed through secure, PCI-DSS compliant payment gateways.
• Full payment or advance payment may be required at the time of booking.

4.3 Payment Security

• All online transactions are encrypted and secure.
• We do not store your complete credit card information.
• You are responsible for maintaining the confidentiality of your payment information.

5Guest Conduct

All guests are expected to conduct themselves in a respectful and responsible manner:

• Guests must not engage in any illegal activities on the premises.
• Excessive noise or disturbance to other guests is prohibited.
• Smoking is only permitted in designated areas.
• Pets are not allowed unless prior approval is obtained.
• Guests are responsible for any damage caused to the property or its contents.
• We reserve the right to refuse service or remove guests who violate these rules without refund.

6Property Rules

6.1 Check-in and Check-out

• Standard check-in time: As per booking confirmation
• Standard check-out time: As per booking confirmation
• Early check-in or late check-out may be available upon request and may incur additional charges.
• Valid photo identification is required at check-in.

6.2 Occupancy

• Room occupancy must not exceed the maximum capacity specified.
• Unauthorized guests are not permitted.
• Additional guests may be accommodated at an extra charge, subject to availability.

6.3 Property Care

• Guests are responsible for keeping the accommodation in good condition.
• Any damage or loss must be reported immediately.
• Guests will be charged for any damage caused during their stay.
• Removal of property items is strictly prohibited.

7Limitation of Liability

7.1 Our Liability

• Villa Imperial shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
• We are not responsible for any loss, theft, or damage to guests' personal belongings.
• Our liability for any claim shall not exceed the amount paid for the booking.

7.2 Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes
• War, terrorism, civil unrest
• Government actions or restrictions
• Pandemics or health emergencies
• Power failures or technical issues

7.3 Guest Responsibility

• Guests are responsible for their own safety and the safety of their belongings.
• Guests should have appropriate travel and health insurance.
• Guests are liable for any damage caused to the property or third parties.

8Intellectual Property

• All content on our website, including text, images, logos, graphics, and software, is the property of Villa Imperial or its licensors.
• You may not reproduce, distribute, modify, or create derivative works from our content without prior written consent.
• The Villa Imperial name, logo, and branding are registered trademarks.
• Unauthorized use of our intellectual property may result in legal action.

9Website Use

• You agree to use our website only for lawful purposes.
• You must not attempt to gain unauthorized access to our systems.
• You must not introduce viruses, malware, or other harmful code.
• We reserve the right to restrict access to our website at any time.
• We do not guarantee uninterrupted or error-free access to our website.

10Disputes and Governing Law

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka.

10.2 Dispute Resolution

• Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation.
• If negotiation fails, disputes shall be submitted to mediation.
• If mediation is unsuccessful, disputes shall be resolved through arbitration or the courts of Sri Lanka.

10.3 Complaints

If you have any complaints about our services, please contact us immediately. We are committed to resolving issues promptly and fairly.

11Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Villa Imperial regarding your use of our services.