Refund Policy

Last Updated: January 2026

Thank you for choosing Villa Imperial for your accommodation needs. We value your satisfaction and strive to provide you with the best hospitality experience possible. This Refund Policy outlines our guidelines for cancellations, modifications, and refunds.

Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our business:

• 48+ hours before booking: Full refund (100% of the amount paid)
• 24-48 hours before booking: 50% refund of the total booking amount
• Less than 24 hours before booking: No refund available
• Same-day cancellation: No refund available

Refund Process

Once your cancellation request is received and approved, we will process your refund according to the following guidelines:

• Processing Time: Refunds will be processed within 5-7 business days after approval.
• Refund Method: Refunds will be credited to the original payment method used during booking.
• Bank Processing: Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
• Partial Payments: If you made an advance payment, the refund will be calculated based on the amount paid and the applicable cancellation policy.

Booking Modifications

If you need to modify your booking instead of cancelling:

• Date Changes: Subject to availability. Modifications made 24+ hours before the original booking date are free of charge.
• Room Changes: Upgrades are subject to availability and price difference. Downgrades may result in a partial refund.
• Time Changes: Can be accommodated based on availability at no extra charge if requested 24+ hours in advance.
• Guest Changes: Name changes on bookings can be made up to 24 hours before the booking date.

No-Show Policy

A "no-show" occurs when a guest fails to arrive for their booking without prior cancellation:

• No-shows are charged the full booking amount.
• No refunds will be issued for no-show bookings.
• If you are running late, please contact us to avoid being marked as a no-show.

Special Circumstances

We understand that exceptional circumstances may arise. The following situations may be considered for special refund consideration:

• Medical Emergencies: With valid medical documentation, we may offer a full refund or credit for future booking.
• Natural Disasters: In case of natural disasters or government-imposed restrictions affecting travel, we will work with you to reschedule or provide a refund.
• Death in Family: With appropriate documentation, we will provide a full refund or credit.
• Flight Cancellations: If your flight is cancelled by the airline (not voluntary changes), we may offer flexible rebooking options.

Non-Refundable Items

The following are non-refundable under any circumstances:

• Promotional or discounted bookings marked as "non-refundable"
• Gift vouchers and promotional credits
• Services already rendered (e.g., meals consumed, facilities used)
• Administrative and processing fees